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Frequently asked questions
About Earthen Homess
Why should you buy an Earthen Homes Mattress?
Earthen Homes stand for quality and a seamless experience for anyone who wants to buy a mattress. Our team of experts will help you select the right mattress after understanding your requirements in detail. We also do a free home visit to ensure the measurements are correct and your needs are properly understood. We then recommend mattresses based on your budgets and help you make the right choice.
Earthen Homes is known for its unmatched quality and experience. From the first call till the delivery, we make sure every product is carefully curated and you have the best buying experience.
Earthen Homes is known for its unmatched quality and experience. From the first call till the delivery, we make sure every product is carefully curated and you have the best buying experience.
About Our Products
What type of mattresses do you offer?
We offer a wide range of mattresses including memory foam, natural latex, orthopedic, spring, hybrid mattresses and customised mattresses. Each is designed for specific sleep needs and comfort preferences.
Are your mattresses available in custom sizes?
Yes. We provide free custom sizing to fit any bed frame. You can simply share your dimensions when ordering and we will craft the mattress to your exact specifications.
Earthen Homes also provides free home consultation within Bangalore to ensure the right measurements are taken for your mattress by our experts.
Earthen Homes also provides free home consultation within Bangalore to ensure the right measurements are taken for your mattress by our experts.
What is the lifespan of your mattresses?
Earthen Homes mattresses are built to last 8–12 years with proper care. Each comes with a warranty that covers manufacturing defects.
Do you sell pillows as well?
Absolutely. We offer a variety of pillows to choose from ranging from memory foam pillows, soft foam pillows and cushions. We also offer mattress covers, comforters, bedsheets, dohars and curtains.
How do I measure the size for my new mattress?
That's easy. Use a good mattress protector. Periodically make sure that the mattress is flipped 180 degrees to ensure long life.
How do I choose the right mattress?
Talk to our experts. They will help you step by step to buy the best mattress based on your needs. We have a wide range of very firm mattress, Orthopedic mattress, soft mattress, medium firm mattress, mattress that provide good spine support,
Which mattress is good for health?
This depends highly on your health, sleeping habits, patterns, if you suffer from any back pain or back issues, if you are an athlete. Not to mention the region you live in also matters a lot while selecting the right mattress. Hot and humid regions like Mangalore need an airy mattress made with memory foam whereas natural latex mattresses are good for cold regions like Bangalore.
Delivery & Installation
Is Delivery free?
Yes. We offer free delivery in Bangalore Urban areas.
How long does the delivery take?
Standard delivery takes 6–7 days. For custom-sized products, allow 30–40 days based on the customisation requested. Please talk to our experts to know the exact date of delivery for your purchase.
What areas do you deliver to?
Presently we deliver across Bangalore urban areas.
Cancellations & Returns
Can I cancel my order after placing it?
Yes, orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellation will not be accepted as the production would have begun for the same
How do I initiate a return?
Call us at +91 87927 87772 or Email us at care@earthenhomess.com with your order details. Our team will schedule a pickup.
What if my product is damaged on delivery?
A request for return / replacement can be raised through care@earthenhomess.com within 2 working days from the date of delivery by mentioning the reason for return along with the images of the concern or reason for return or replacement.
Return of Products will be accepted only if they are returned in their original packaging, with the invoice, and the item is unworn with all tags attached, along with cleaning tools / accessories if any. Earthen Homes reserves the right to deny a refund if the item does not meet its Return Policy guidelines.
Once we receive the images, Earthen Homes support team will connect with you within 24 hours.The return requests are evaluated by the Earthen Homes support team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided based on the technician’s evaluation report. Return pick-up of the product will be scheduled based on the evaluation of the technician and your subsequent interaction with our Customer Support representative.
Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up. You can read further in the returns policy below: Refund Policy
Return of Products will be accepted only if they are returned in their original packaging, with the invoice, and the item is unworn with all tags attached, along with cleaning tools / accessories if any. Earthen Homes reserves the right to deny a refund if the item does not meet its Return Policy guidelines.
Once we receive the images, Earthen Homes support team will connect with you within 24 hours.The return requests are evaluated by the Earthen Homes support team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided based on the technician’s evaluation report. Return pick-up of the product will be scheduled based on the evaluation of the technician and your subsequent interaction with our Customer Support representative.
Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up. You can read further in the returns policy below: Refund Policy
Warranty & After-sales
What is the warranty for the mattress?
Each of our mattresses come with different manufacturer's warranty depending on the model. Please reach the warranty section in each of the products listed on the website for the same.
How do I claim the warranty?
A request for return/ replacement can be raised through care@earthenhomess.com within 2 working days from the date of delivery by mentioning the reason for return along with the images of the concern or reason for return or replacement.
Return of Products will be accepted only if they are returned in their original packaging, with the invoice, and the item is unworn with all tags attached, along with cleaning tools/ accessories if any. Earthen Homes reserves the right to deny a refund if the item does not meet its Return Policy guidelines. You can read further in the returns policy below: Refund Policy
Return of Products will be accepted only if they are returned in their original packaging, with the invoice, and the item is unworn with all tags attached, along with cleaning tools/ accessories if any. Earthen Homes reserves the right to deny a refund if the item does not meet its Return Policy guidelines. You can read further in the returns policy below: Refund Policy
How should I take care of my mattress?
That's easy. Use a good mattress protector. Periodically make sure that the mattress is flipped 180 degrees to ensure long life.